Last updated: October 22, 2026

We respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, request a quotation, contact us, purchase a product, or use our installation and after-sales services.

1. Who We Are

Aqua Cares Cambodia is a consumer water-solutions brand  operated in Phnom Penh, Kingdom of Cambodia. Our website is https://www.aquacares2u.com/.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: your name, email address, phone number, and preferred contact method.
  • Enquiry and quotation information: your subject, message, requested products, quantities, project needs, and related communications.
  • Order and service information: delivery or installation address, order details, payment status, warranty information, filter-replacement records, and after-sales service history.
  • Communications: information you provide by website form, email, telephone, Telegram, or our social-media pages.

Please do not submit sensitive personal information that is not necessary for your enquiry or service request.

3. How We Collect Information

We collect information directly from you when you submit a contact or quotation form, communicate with our team, place an order, request delivery or installation, register a warranty, or request maintenance. We also collect limited technical information automatically through cookies, analytics, security tools, and server logs.

Our website does not currently process online card payments. Payments are arranged separately by cash, KHQR, or another agreed method.

4. How We Use Your Information

We may use your information to:

  • respond to enquiries and prepare quotations;
  • confirm product availability, orders, delivery, and installation;
  • provide warranty support, maintenance, and filter-replacement reminders;
  • communicate service updates and customer-support information;
  • improve our website, products, services, and customer experience;
  • measure website performance and understand how visitors use the site;
  • prevent spam, fraud, misuse, and security incidents;
  • send marketing messages only where you have requested or agreed to receive them, with an option to unsubscribe.

5. Cookies and Similar Technologies

Our website may use essential cookies needed for website functions, quotation-list features, security, and session management. It may also use analytics or performance cookies to help us understand website traffic and improve the site.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect some website functions. Cookie duration depends on the cookie and the service that provides it.

6. Third-Party Services and Embedded Content

Our website may use or link to third-party services, including Google services such as Analytics and Google Maps, WordPress and WooCommerce services, email-delivery services, Telegram, Youtube, and Meta/Facebook. These services may process technical or contact information under their own privacy policies.

Embedded maps, videos, social-media content, and external links may behave as though you visited the third-party website directly. We encourage you to review the privacy policy of any external service you use.

7. When We Share Information

We do not sell or rent your personal information. We may share only the information reasonably necessary with:

  • delivery companies, installers, technicians, or suppliers involved in fulfilling your request;
  • website hosting, cloud, email, analytics, security, and technical-service providers;

Service providers are expected to use the information only for the service they perform for us and to protect it appropriately.

8. International Processing

Some technology providers may store or process information outside Cambodia. When we use such providers, we take reasonable steps to select reputable services and limit the information shared to what is needed for the relevant purpose.

9. How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purpose for which it was collected:

  • general enquiries and quotations that do not become orders may normally be kept for up to 24 months after the last communication;
  • order, installation, warranty, service,  and accounting records may be kept for up to 10 years, or longer where required or needed to resolve a claim and service; and
  • website analytics, cookies, backups, and security logs are retained according to our configured settings and legitimate security needs.

We may delete or anonymize information when it is no longer required.

10. How We Protect Information

We use reasonable administrative and technical safeguards designed to protect personal information against loss, unauthorized access, misuse, alteration, leakage, or disclosure. These measures support the data-protection requirements on Electronic Commerce. No website or electronic transmission, however, can be guaranteed to be completely secure.

11. Your Choices and Requests

You may ask us to confirm whether we hold your personal information, request access to or correction of it, request deletion where it is no longer required, or withdraw from marketing communications. We may need to verify your identity before completing a request, and we may retain information that is required for legal, accounting, security, warranty, or dispute-resolution purposes.

12. Children’s Privacy

Our website and products are intended for a general audience and are not directed to children. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review and remove it where appropriate.

13. Changes to This Policy

We may update this Privacy Policy when our services, website tools, or legal obligations change. The latest version will be posted on this page with a revised “Last updated” date.

14. Contact Us

For privacy questions or requests, please contact:

Aqua Cares Cambodia

Email: info@aquacares2u.com
Phone: 012 758 957
Telegram: @AquaCaresCambodia